FAQs

Although we do not feature our entire range of products online, we do include most of the popular and exclusive items to Nautical n Tropical.


If you have seen a product on our social media pages that you wish to purchase, you can do so by contacting our online team here.


Yes, our website does show when an item is out of stock. Occasionally our stock levels are incorrect, and we may sell an item that we do not have. If you order an item that we later discover is out of stock, we will notify you within 48 hours and offer you a refund or place the item on back order. If you would like to wait for the item to come back into stock, then the second delivery charge will be at our cost.

If a product is marked as out of stock, enter your email address into the “notify me” box on the product page and we will let you know when it arrives.

We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds based on incorrect choice or change of mind. In the unlikely event that your order arrives damaged, we must be notified here within 48 hours of your parcel being signed for.


Before the refund can be processed, we will request images of the damage. Please note that original delivery charges are not refundable. We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including packaging) and an explanation given with a copy of the tax invoice before the refund can be processed. Item(s) must be returned to us within 14 days from date of delivery. Refunds will be credited back to the original credit card number.

Please read our Returns & Refund Policy for more information.

Once your order has been placed, we are unable to cancel or modify it in anyway. Before submitting your order, please carefully review all cart items, payment and shipping details. 

Online – we accept payment by Visa or Mastercard, Amex & PayPal.

Yes, we securely handle your credit card details. When paying online with your credit card, we employ Secure Sockets Layer (SSL) encryption technology to securely capture your details and send on to our online payment gateway.


Please do not send payment details to us by email. Email is not encrypted nor does a secure mean to transmit credit card information.

Delivery within Australia starts at $14.95. Please refer to our Delivery Policy for more information.

Yes, we will deliver to PO Boxes within Australia Only.