Important information relating to COVID-19
Our online store remains operational with new safety measures being rolled out across the delivery network nationally, which may cause slight delays to delivery times.
Our domestic delivery partner, Australia Post, are now implementing additional measures when delivering parcels. To minimise the risk of contracting or spreading Coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver delivers to the door or you are required to go into your local Post Office to collect a parcel, Australia Post staff will ask and record your name and sign on their behalf.
As we continue to operate exclusively online, we are working hard to dispatch every order within our promised timeframes. Our distribution partners have recommended we advise of longer than usual delivery timeframes due to increased online shopping, fewer domestic flights and, most importantly increased safety measures to protect customers. We apologies for these delays, and we appreciate your ongoing support, understanding and loyalty throughout these unprecedented times.
Shipping within Australia
Our dispatch warehouse is based in Melbourne, Australia and we deliver anywhere within Australia, starting from $14.95. The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.
For extremely bulky orders or remote locations, there may be a surcharge, this is unusual, and you will be contacted for your approval of the additional cost before the items are sent. If you are unhappy with the additional charge we will refund your order.
We dispatch most orders via Australia Post using registered parcel post. Though your parcel may also be delivered by Couriers Please, Fastway, TNT and Allied Express. Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from or if you parcel was delivered by a courier there will be instructions on how to book a redelivery.
We offer express delivery on all orders, Australia wide. Please note your order must be place before 12pm to ensure that it is shipped same day for delivery next business day. Next day delivery is only available within the Express Post Next Business Day Delivery Network. If you are located outside of this network, it may be slightly longer.
Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from.
Large items may not be able to be sent via Express Post due to Australia Post size limit. If this is the case we will contact you to discuss your shipping options.
Subject to product availability, standard delivery orders are processed and shipped within 2-4 business days and only during weekday business hours. Express Post orders are shipped the same day if the order is placed before 12pm AEST, or the next business day.
Delivery status & tracking
You will be emailed a tracking number once your order is dispatched, along with the courier’s website where you can track your order. You may enquire about the current status and delivery whereabouts of your order at any time after placing your order. Please contact us with your order number (if applicable) to request details. All enquiries will be handled during weekday business hours.
Authority to leave
Please let us know in the comments section on checkout if you would like your parcel left on your property if you are not home. NauticalnTropical takes no responsibility if your parcel goes missing from your property or is damaged as a result of leaving it in an unsafe location. Please specify a safe place to leave the parcel that is protected from passers-by and the weather.
Once your delivery week has been booked, the driver will notify you 24 hours before your delivery is due to arriv